Unified Communication is the convergence of real-time and non-real-time business communication applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.
GBS helps businesses connect, communicate and collaborate with confidence. Business have always needed stable and secure communication tools that interact with employees, customers and business partners. With the advent of unified communications, the convergence of voice, video and data over Internet Protocol (IP), businesses now have new ways to connect, communicate and collaborate. By improving communication efficiency and speed, businesses become faster, more efficient and more competitive.
IP telephony provides a way for you to extend consistent communications services to all your employees in their workspaces, whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol.
Cisco Unified Communication Solution
Cisco IP telephony solutions are an integral part of Cisco Unified Communications, which unify voice, video, data, and mobile applications on fixed and mobile networks enabling users to easily communicate in any workspace using any media, device, or operating system. Using the network as the platform, Cisco IP telephony solutions help organizations of all sizes realize greater security, resilience, and scalability in addition to the inherent benefits of using a converged network for transport and interconnection We have tremendous experience in successfully deploying unified communications solutions.
Contact us today to discuss:
• Unified Call Manager & Express
• Unity, Unity Connection & Express
• VoIP Services for Inter-branch and remote site Communications Using existing Data Connectivity
• SIP Integration
• High availability solution
• Integration with Microsoft Exchange unified communication
• IPT Billing solution
• Unified Fax solution
• Integrated Public Announcement (PA) System over IP Phones and IP Speakers
AVAYA Unified Communication Solution
Global Business Solutions (GBS) brings to you Unified Communication and collaboration solutions including IP Telephony solutions from Avaya …… solutions that provide integrated, multi-vendor business Communications applications, systems and services in a reliable and secure fashion. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device. Unified Communication from Avaya offers many features and benefits:
Integrated — The capabilities of formerly disparate applications are brought together into unified interfaces. The functionality is integrated. For instance, you can click to call the sender of an email, move from an instant message to a call or a conference call, or reply to a voice message with voice or text. The modalities will be brought together so users can seamlessly shift between their mobile phones and their desk phones in any order while a call is in progress and access the same directories and applications — regardless of their locations or devices.
Multi-vendor — Avaya concurs with the consensus of many industry analysts who suggest that Unified Communication is not an all-in-one solution from a single vendor. Avaya offers customers robust interfaces to our market leading communication servers in IP Telephony, Messaging, and Conferencing. Avaya is committed to supporting standards and integrates its solutions to add value to third-party solutions from Microsoft, IBM, and others. While some communication vendors may also offer base level integrations, Avaya extends its customer demanded features into these environments.
Reliable and Secure — Demonstrating the capabilities of Unified Communication is one thing. Banking on the use of these capabilities across the enterprise requires reliability that ensures they’ll be working when required. Avaya offers customers choices to make the infrastructure as resilient as desired and to support the scale that is required to meet enterprise security standards.
Seamless user experience — Employees today have too many devices and communication applications to manage. Users are bombarded with phone calls, email, voice mail, fax, and instant messaging. They participate in a variety of conference interactions including audio with or without video or enhanced by the web. With all these tools, employees spend too much time managing devices and operating the tools, which diminishes the time and quality of communicating and interacting with business associates. Avaya Unified Communication solutions bring these applications into consolidated easy-to-use interfaces to provide Intelligent Access — embedding communication into what people do as they do it.
GBS know best how to plan, design, deploy and manage an IP based Unified Communication solution tailored for your specific business needs.Our assistance can give you the power to control your information flow to make better, faster, more innovative business decisions. Through collaboration, your employees will access to more information, gain mobility and increase productivity.
